Thank you for shopping at Swift Hiive (www.swift-hive.shop). We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns
You have 7 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Non-Returnable Items
Certain types of goods are exempt from being returned, such as:
– Innerwear (undershirts, undergarments)
– Customized or personalized items
– Items purchased during sales or promotions unless defective

3. Return Process
To initiate a return, please contact our customer service at support@swif-hive.shop with your order number and reason for return. We will guide you through the return process. You will be responsible for the return shipping cost unless the product is defective or incorrect.

4. Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days through your original method of payment.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@swif-hive.shop.

6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund unless the return is due to an error on our part.

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with clear photos. We will arrange for a replacement or refund as appropriate.

8. Contact Us
For any questions about our Return and Refund Policy, please contact us:
Email: contact@swif-hive.shop
Website: www.swift-hive.shop

We value your trust and strive to ensure a smooth and fair shopping experience.